# Contact - Promotal Medconnect > Contact the Promotal Medconnect teams for any questions or quote requests. # Contact us Have a question? A quote request? Or simply want to chat? Our teams are here to help. Email [ info@promotal-medconnect.com ](mailto:info@promotal-medconnect.com) Phone [ (+33) 6 71 12 49 48 ](tel:(+33)671124948) WhatsApp [ Text or call us on WhatsApp (US & international) ](https://wa.me/33671124948) LinkedIn [ Follow us on LinkedIn ](https://www.linkedin.com/company/promotal-medconnect) Would you like more information? We are always available to answer your questions, send you a quote, or present our solutions in a demo. Name Email * Phone Message Submit Your message has been submitted successfully. We will get back to you as soon as possible. An error occurred! Have you filled in all the fields? ## FAQ (Frequently Asked Questions) What are the different pricing plans available for Promotal MedConnect? The MedConnect software subscription starts at $195/month per system (up to 5 user accounts), including maintenance and updates. Hardware — kit, cart, or backpack — starts from $3,900. MedConnect is built for US health systems and IDNs, FQHCs and rural health clinics, critical-access hospitals, and skilled-nursing and long-term-care facilities. In the US, remote-monitoring programs may be eligible for Medicare reimbursement (RPM CPT codes 99453, 99454, 99457 and 99458) — we'll help you structure a program that qualifies. Leasing options are also available. Contact us for a quote tailored to your organization. Do you offer training or technical support for new Medconnect users? Yes. Every deployment includes on-site clinical team training, technical support with a guaranteed 4-hour response time for critical incidents, and automatic software updates via the MedConnect Hub. A follow-up training session is available 3 months post-deployment. Our team includes clinical deployment specialists for multi-site and international programs. How can I assess whether Promotal MedConnect is right for my facility? We offer a free, personalized 45-minute demo (remote or on-site), followed by a free trial with full platform access. The evaluation deployment is operational within 48 hours. Over 30 healthcare organizations have chosen MedConnect after a trial period — including health systems, rural and community clinics, skilled-nursing facilities and primary care networks. Is the diagnostic equipment included in the Medconnect software subscription? Software and hardware are offered separately for maximum flexibility. The software subscription alone ($195/month) includes the video platform, patient records, AI medical scribe, and billing integration. Equipment — 12-lead ECG, connected stethoscope, blood pressure monitor, oximeter, dermatoscope — is added according to your clinical use cases and specialties. Bundled offers (software + CE-certified hardware) are available with volume pricing for multi-site deployments. Are there additional costs for integrating Medconnect with other IT systems? MedConnect integrates natively and at no extra cost with Omnidoc (tele-expertise), and CE-certified medical devices (Welch Allyn, MIR, Schiller, Riester, Cardioline, EDAN) via standard protocols — no middleware required. Shared medical record (DMP) connectivity is available. For specific integrations (practice management software, hospital information systems, HL7 FHIR), a custom quote is provided based on your existing systems. Is the Medconnect platform compliant with data security and privacy standards? Yes. MedConnect is ISO 27001:2022 certified and HIPAA compliant, with medical hardware CE-certified under MDR 2017/745. Data is hosted in-region — US customer data stays in the US, EU data on HDS-certified infrastructure in France — and on-premise deployment is available for full data sovereignty. All data is encrypted in transit (TLS 1.3) and at rest (AES-256), and a Business Associate Agreement (BAA) is available for US covered entities.